Cancellation Policy

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All bookings require a deposit of 30% of the service cost. This will be taken through our online booking system via e-mail and must be paid at the time of booking. If the deposit is not paid, your appointment will be cancelled. 

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If less than 48 hours is given to cancel, there will be a fee of up to 30% of your booked appointment or loss of deposit, however we can discuss rescheduling to a different date depending on circumstances.

If less than 24 hours is given to cancel, there will be a fee of 100% of your booked appointment.

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If you do not turn up to your appointment, you will need to pay for your missed appointment in full before a new appointment can be made.

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Whilst we appreciate sometimes it is out of your control and emergencies arise, we are still left with slots that cannot be filled. However we will always discuss your circumstances with you and offer alternatives where possible.

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Payments

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We accept payments in the form of cash or BACS (bank transfer).

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Health & Safety

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The safety of our staff and clients is our utmost priority. If you are suffering from any contagious infection, we ask that you reschedule your appointment until you are well again.

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